bajeeh Privacy Policy

bajeeh uses the personal data we collect for the following specific purposes, each of which is supported by a legitimate lawful basis:

• Account creation and management: To register your account, verify your identity, and maintain your account in good standing.
• Processing transactions: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard securely and accurately.
• Providing gaming services: To deliver the games, sports betting markets, and other products available on the bajeeh platform.
• Responsible gaming compliance: To monitor gameplay patterns, enforce deposit limits, and identify signs of problem gambling behaviour in order to protect vulnerable users.
• Legal and regulatory compliance: To fulfil our obligations under applicable anti-money-laundering (AML) and Know Your Customer (KYC) requirements, and to cooperate with law enforcement where legally required.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Platform improvement: To analyse usage patterns and improve the performance, security, and features of the bajeeh platform.
• Fraud prevention: To detect, investigate, and prevent fraudulent transactions, bonus abuse, and other prohibited conduct.
• Marketing communications: With your explicit consent, to send you promotional offers and updates about bajeeh. You may opt out of marketing emails at any time.

We process your personal data under the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the account agreement with you — including account registration, transaction processing, and service delivery.
• Legal obligation: Processing required to comply with applicable laws, including AML regulations, KYC obligations, and responses to lawful authority requests.
• Legitimate interests: Processing carried out in the legitimate interests of bajeeh or our users, such as fraud prevention, security monitoring, and platform analytics — provided those interests are not overridden by your fundamental rights.
• Consent: Where we rely on your consent (e.g., for direct marketing), you have the right to withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

bajeeh does not sell, rent, or trade your personal data to third parties. We may share your data with carefully selected third parties only where necessary and only under strict data processing agreements. These third parties include:

• Payment service providers: bKash, Nagad, Rocket, Upay, and card network processors (Visa, Mastercard) receive the minimum data necessary to process your transactions.
• Identity verification providers: Third-party KYC and identity verification services used to confirm your identity and age in compliance with our verification obligations.
• Game technology providers: Game studios and platform providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt) receive session data necessary to operate the games you play.
• Analytics and security services: Platform analytics tools and fraud detection services that help us monitor platform performance and identify unusual activity. These providers are contractually restricted from using your data for any purpose other than delivering services to bajeeh.
• Law enforcement and regulatory bodies: Where we are required by law to disclose personal data to a competent authority, we will do so in strict compliance with applicable legal requirements and, where possible, will notify you of such disclosure.

bajeeh retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. Our standard retention periods are:

• Active account data: Retained for the full duration of your account and for a minimum of five (5) years following account closure, in line with standard AML record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years following the date of the transaction.
• KYC documents: Retained for the duration of the account relationship and for five (5) years following account closure.
• Marketing preferences: Retained until you opt out or withdraw consent, after which we retain a record of the opt-out only.
• Support communications: Retained for three (3) years from the date of the last communication in a support thread.
• Technical/analytics data: Anonymised or aggregated after thirteen (13) months and retained in anonymised form indefinitely for statistical analysis.

When personal data is no longer required, it is securely deleted or irreversibly anonymised in accordance with our internal data disposal procedures.

bajeeh implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes:

• SSL/TLS encryption: All data in transit between your device and the bajeeh platform is encrypted using current industry-standard SSL/TLS protocols.
• Encrypted data storage: Sensitive personal data stored in our databases is encrypted at rest using strong encryption algorithms.
• Access controls: Access to personal data is restricted on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Intrusion detection and monitoring: Our systems are continuously monitored for suspicious activity. Anomaly detection systems are in place to flag potential security incidents in real time.
• Regular security assessments: bajeeh conducts periodic security reviews to identify and address vulnerabilities in our platform.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account password and for any activity that occurs under your account. If you believe your account has been compromised, please contact our support team at [email protected] immediately.

As a user of bajeeh, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within a reasonable timeframe and no later than thirty (30) days from receipt.

The bajeeh platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a person under 21 has registered on bajeeh, please notify us at [email protected] without delay.

bajeeh uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how users interact with our services. We use the following categories of cookies:

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during your visit. These cannot be disabled without affecting core functionality.
• Performance and analytics cookies: Help us understand how users navigate the platform — such as which pages are most visited, how long sessions last, and where users encounter issues. This data is aggregated and anonymised.
• Functional cookies: Remember your preferences such as language settings and display preferences to personalise your experience.

Most web browsers allow you to control cookies through their settings preferences. However, restricting essential cookies may affect the functionality of the bajeeh platform. By continuing to use our platform, you consent to our use of cookies as described in this section.

bajeeh reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they significantly affect how we process your personal data or the rights available to you — we will notify registered users by email to the address on their account prior to the changes taking effect. The "Last Updated" date at the top of this page will always reflect when the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests relating to this Privacy Policy or how bajeeh handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week:

• Email: [email protected] (plain text — not a clickable link)
• Support hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

Please include your registered email address and a clear description of your request when contacting us about a data rights matter. We will acknowledge your request promptly and respond in full within thirty (30) days.